Refund policy

At Free Birdie LLC, each T-Shirt, Hoodie, Pull Over, and Sweat Shirt item is made to order using a print-on-demand process. Because your product is custom-made just for you, we cannot accept returns or exchanges for reasons such as ordering the wrong size, changing your mind, or preference differences.

We are committed to delivering high-quality products and customer satisfaction. If your order arrives with a manufacturing defect, printing error, or is damaged during shipping, please contact us within 7 days of delivery for a replacement or refund.

Eligibility for Replacement or Refund

We will replace or refund and item if:

  • The product is defective or damaged
  • There is a printing error or incorrect design placement.
  • You received the wrong item or size due to our error.

We cannot accept returns or provide refunds for:

  • Incorrect sizing due to customer order error.
  • Color Variation- slight differences between digital mockups and final products may occur due to screen settings and the printing process.
  • General wear and tear from use.

How to Submit a Claim

  1. Email us at sales@freebirdiegolf.com within 7 days of receiving your order.
  2. Include your order number a description of the issue, and clear photos of the item and packaging.
  3. Your claim will be reviewed within 2-3 days with next steps.

Refunds

  • If approved, refunds will be processed to your original payment method within 5-7 business days.
  • In most cases, replacement items will be sent at no additional cost.

Contact

For any questions about this policy, please contact us at sales@freebirdiegolf.com